Frequently Asked Questions

Everything you've ever wondered about ordering a Lace & Love wedding gown.

About Made-to-Measure

Are your wedding dresses really made to my measurements?

Yes - every single gown. We don't use standard sizing as a base. Your dress is cut and sewn to your exact bust, waist, hips, height, and hollow-to-hem measurement.
No alterations needed upon arrival.

What if my measurements aren't standard?

We can build a gown for any body type - plus sizes, petite, tall, every shape.
Just send your measurements.

Production & Shipping

How long does it take?

6-8 weeks production + 3-7 business days shipping. Order at least 10 weeks before your wedding.

Where do you ship?

Worldwide. US, UK, Canada, Australia, Germany, France, and 30+ countries, via DHL Express and UPS Express, fully tracked and insured.

Do you ship to Alaska, Hawaii, and U.S. territories?

Yes. Orders shipped to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, and the Northern Mariana Islands require an additional shipping fee of $150 USD. Please contact us before placing your order so we can arrange this for you.

Will I pay customs or duties?

Depending on your country, local import duties or taxes may apply on delivery and are the customer's responsibility. See our Shipping & Delivery page for details.

Returns

Can I return my dress?

Standard sizes: 7-day return window. Made-to-measure: final sale. Full policy here.

What if my dress arrives damaged?

Contact us within 3 days with photos. We'll replace, repair, or refund at no cost to you.

About Us

Where are you based?

Our atelier is in Israel. Shany Sasson is a third-generation tailor who founded the studio in 2011.

Are you the Lace & Love on Etsy?

Yes! Lace & Love Brides - 500+ five-star reviews on Etsy.

Still have questions?

Email shanysasson@gmail.com - Shany responds within 24 hours.